Shop confidently
on GPBox

Each seller has its own shipping processing and delivery times. Before sending our sellers questions about your order, please make sure that you have read through the sellers shipping policies carefully.

If your product should have arrived, get in touch with the seller first. You can contact the seller by going to your account, selecting the order that hasn't been delivered on time and click on contact this seller.

If you don't have a GPBox account and purchased as a guest, you can contact the seller by going to the sellers page or any of his/her products and click Message seller.

Please make sure to specify your name and the GPBox order number when you write your message.

The following issues are eligible:

• Your order doesn't match the product description or photos.
  For example, products shouldn't be a different colour, size, or material than what's described or shown in the photos. They also shouldn't have any missing parts or imperfections that weren't originally noted.
• Your product arrived damaged.
• Your product didn't arrive or was lost in the mail.

See full terms of use details here. Otherwise, all sales are subject to the seller's return policy. If you're unsatisfied with an order, you may be able to return or exchange your order depending on the shop's policies. Learn more about sellers' return policies here.

If you purchased a product wihout creating a GPBox account, you are still eligible for the purchase protection. All we'll need is for you to supply some extra information to link you to your order.

You can buy most items on GPBox without creating an account. If you purchased an item as a guest, and want to create an account to claim or receive updates on your order, you can do so by going to register on GPBox.

If you only want to check the status of your order, you can do so on track your order.

To track your order you'll need to:

1. Open your email inbox.
2. Located the email receipt you received when you placed your order. This email is sent from [email protected].
3. Take the order number. It has between 5 and 10 digits and start with a #.

Input the order number and the email that was used during checkout on the track your order form.

If you have an issue with a GPBox order, get in touch with the seller first. You can contact the seller by going to their shop and clicking Message seller

We understand sometimes things don't go as expected, and the "Raise an Issue" system is designed for GPBox to review the situation and do our best to find a resolution that works for both buyers and sellers. Occasional cases will not impact the shop.