Lotus Patch

Dear Customer,

First of all, we appreciate the trust placed in us when making your purchase in our online store.

Below we give you all the information corresponding to the exchange or return of products purchased at MasterLap.com.

1- PROCEDURE TO MAKE A RETURN:
- Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc.
- It is very important that the item has all the labels intact and does not have any type of use, otherwise, we will not accept the return.
- The customer will bear the cost of transporting the return, choosing the courier company that best suits him (we recommend that it be at least Certified Mail). Send the package to the following address:
Polifer Online S.L. (Masterlap.com)
C / Dalí, 20
28860 Paracuellos de Jarama
Madrid Spain
Telephone: +[Removed]
Even so, MasterLap.com offers you a collection service whose cost is € 10.00, by payment by bank transfer. If you want this option, you should contact us by phone to carry out the pertinent steps.
- Once we receive your shipment, in our warehouse they will proceed to check the merchandise, if everything is correct, we will immediately proceed to refund the value of the product and we will notify you, by email.

2- PROCEDURE TO MAKE A CHANGE IN SIZE OR FOR ANOTHER PRODUCT:
- Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc.
- It is very important that the article has all the labels intact and does not have any type of use, otherwise, we will not make the change.
- The client will bear the transport costs. From MasterLap.com we offer a fast and secure service with the NACEX courier, which includes the collection of the product at your home, sending the package to our warehouse and the subsequent shipment of the new product. This service has a cost of € 12.00 making the payment by bank transfer or € 15.00 paying directly to the courier. (Service for Spain Peninsula and Portugal Peninsula. For international changes we will provide price to each client according to country).
Bank details for payment of the product exchange service:
Owner: Polifer Online S.L.
Bank: BANCO SABADELL
I.B.A.N ES79 0[Removed] 2[Removed] 6734
BIC / SWIFT code: BSABESBB
Even so, the client, if he wishes and with prior notification, may use any other messenger to carry out the entire process.

3- RETURN DUE TO A DEFECT PRODUCT OR FAILURE IN SHIPPING
- In the event that the item is defective, we kindly ask you to attach a description and a photograph of the defect in question, in order to process the change as quickly as possible. You can use our email [Removed] indicating the order number, email with which the purchase was made and your name.
- MasterLap.com will assume all transportation costs that may be generated.

4- RETURN OF ORDER WITH FREE INITIAL SHIPPING
- In case the order has benefited from free shipping for purchases over € 75.00, we will charge a € 5 charge to MasterLap.com for the return for transport.

If you have any questions, do not hesitate to contact us through our e-mail: [Removed].com or by phone from Monday to Friday, mornings from 10:30 to 14:30 and afternoons from 16:00 to 20: 00 at +[Removed].

Best regards,
MasterLap Team