I just received shipment tracking after 2 weeks of my order & I was inform that this shirt is not available in size large, which I should have been informed about availability of the t-shirt when I 1st purchased my order, I’ve emailed several times about a t-shirt replacement & haven’t received an email back yet if I will receive different t-shirt or if my t-shirt is now available in large size! Please email me back about my t-shirt ive already paid for
Official T-shirt of Marc Márquez, rider of the Repsol Honda MotoGP team.
Details:
Official Marc Marquez t-shirt.
Material: 100% cotton.
Colour: black.
Marc Márquez and number 93 stamped on the front.
MM93 and Marquez stamped on the back.
High quality finishes.
masterlap's policies
Shipping policy
The [Removed], thereby guaranteeing the delivery of all our products worldwide.
Price: To know the transport cost of your orders is simple, register as a customer, add the products to the shopping cart and continue to the shipping screen where you will see the transport costs (these amounts are calculated according to weight and destination) Approximate cost up to 1 kilos € 9 - $ 12 Time: once the order is placed, the [Removed], normally in less than 24 hours, unless the specific product has a different availability (I would indicate it in the product card), makes the shipment to its destination, the Approximate international delivery times are:
Europe - 1 to 2 business days South America - 3 to 5 business days North America - 3 to 5 business days Asia - 3 to 5 business days Rest of the world - between 4 and 6 business days
Packaging: the [Removed], so that the arrival to the end customer guarantees a perfect condition of the product, if you notice any damage in the package you have to notify it immediately no more than 24 hours from receipt of the shipment to be able to solve the incident.
For any questions in this regard, we will be happy to assist you in our mail [Removed]
Refund/Exchange policy
Dear Customer,
First of all, we appreciate the trust placed in us when making your purchase in our online store.
Below we give you all the information corresponding to the exchange or return of products purchased at MasterL[Removed]
1- PROCEDURE TO MAKE A RETURN: - Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc. - It is very important that the item has all the labels intact and does not have any type of use, otherwise, we will not accept the return. - The customer will bear the cost of transporting the return, choosing the courier company that best suits him (we recommend that it be at least Certified Mail). Send the package to the following address: Polifer Online S.L. (M[Removed]) C / Dalí, 20 28860 Paracuellos de Jarama Madrid Spain Telephone: +[Removed] Even so, MasterL[Removed]€ 10.00, by payment by bank transfer. If you want this option, you should contact us by phone to carry out the pertinent steps. - Once we receive your shipment, in our warehouse they will proceed to check the merchandise, if everything is correct, we will immediately proceed to refund the value of the product and we will notify you, by email.
2- PROCEDURE TO MAKE A CHANGE IN SIZE OR FOR ANOTHER PRODUCT: - Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc. - It is very important that the article has all the labels intact and does not have any type of use, otherwise, we will not make the change. - The client will bear the transport costs. From MasterL[Removed], which includes the collection of the product at your home, sending the package to our warehouse and the subsequent shipment of the new product. This service has a cost of € 12.00 making the payment by bank transfer or € 15.00 paying directly to the courier. (Service for Spain Peninsula and Portugal Peninsula. For international changes we will provide price to each client according to country). Bank details for payment of the product exchange service: Owner: Polifer Online S.L. Bank: BANCO SABADELL I.B.A.N ES79 0[Removed] 2[Removed] 6734 BIC / SWIFT code: BSABESBB Even so, the client, if he wishes and with prior notification, may use any other messenger to carry out the entire process.
3- RETURN DUE TO A DEFECT PRODUCT OR FAILURE IN SHIPPING - In the event that the item is defective, we kindly ask you to attach a description and a photograph of the defect in question, in order to process the change as quickly as possible. You can use our email [Removed] indicating the order number, email with which the purchase was made and your name. - MasterL[Removed]
4- RETURN OF ORDER WITH FREE INITIAL SHIPPING - In case the order has benefited from free shipping for purchases over € 75.00, we will charge a € 5 charge to MasterL[Removed]
If you have any questions, do not hesitate to contact us through our e-mail: [Removed].com or by phone from Monday to Friday, mornings from 10:30 to 14:30 and afternoons from 16:00 to 20: 00 at +[Removed].
Best regards, MasterLap Team
Cancellation policy
Dear Customer,
First of all, we appreciate the trust placed in us when making your purchase in our online store.
Below we give you all the information corresponding to the exchange or return of products purchased at MasterL[Removed]
1- PROCEDURE TO MAKE A RETURN: - Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc. - It is very important that the item has all the labels intact and does not have any type of use, otherwise, we will not accept the return. - The customer will bear the cost of transporting the return, choosing the courier company that best suits him (we recommend that it be at least Certified Mail). Send the package to the following address: Polifer Online S.L. (M[Removed]) C / Dalí, 20 28860 Paracuellos de Jarama Madrid Spain Telephone: +[Removed] Even so, MasterL[Removed]€ 10.00, by payment by bank transfer. If you want this option, you should contact us by phone to carry out the pertinent steps. - Once we receive your shipment, in our warehouse they will proceed to check the merchandise, if everything is correct, we will immediately proceed to refund the value of the product and we will notify you, by email.
2- PROCEDURE TO MAKE A CHANGE IN SIZE OR FOR ANOTHER PRODUCT: - Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc. - It is very important that the article has all the labels intact and does not have any type of use, otherwise, we will not make the change. - The client will bear the transport costs. From MasterL[Removed] fast and secure service with the NACEX courier, which includes the collection of the product at your home, sending the package to our warehouse and the subsequent shipment of the new product. This service has a cost of € 12.00 making the payment by bank transfer or € 15.00 paying directly to the courier. (Service for Spain Peninsula and Portugal Peninsula. For international changes we will provide price to each client according to country). Bank details for payment of the product exchange service: Owner: Polifer Online S.L. Bank: BANCO SABADELL I.B.A.N ES79 0[Removed] 2[Removed] 6734 BIC / SWIFT code: BSABESBB Even so, the client, if he wishes and with prior notification, may use any other messenger to carry out the entire process.
3- RETURN DUE TO A DEFECT PRODUCT OR FAILURE IN SHIPPING - In the event that the item is defective, we kindly ask you to attach a description and a photograph of the defect in question, in order to process the change as quickly as possible. You can use our [Removed] indicating the order number, email with which the purchase was made and your name. - MasterL[Removed]
4- RETURN OF ORDER WITH FREE INITIAL SHIPPING - In case the order has benefited from free shipping for purchases over € 75.00, we will charge a € 5 charge to MasterL[Removed] transport.
If you have any questions, do not hesitate to contact us through our e-mail: [Removed].com or by phone from Monday to Friday, mornings from 10:30 to 14:30 and afternoons from 16:00 to 20: 00 at +[Removed].
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